Warranty Claim Policy
For warranty claims, the client should contact Cygnett Philippines customer support firstname.lastname@example.org or call them at +63 (2) 8810 8503 for assessment.
- Main Unit only. Functional Issues Only as well as Defects in Materials and Workmanship
- All Cygnett Philippines Store products will honor the corresponding warranty coverage to sale items. Cygnett Philippines Store Service Center will honor warranty based on their own respective conditions.
- Free or bundled and premium items are not included.
- Unauthorized modifications from an unauthorized service provider.
- Damage caused by accident, unreasonable use or neglect, and lack of necessary maintenance.
- Damage or deterioration of any accessory or decorative surface/Cosmetic defects
- Damage resulting from failure to follow instructions contained in the Owner's Manual
- Damage due to flood, fire, acts of nature and/or force majeure
Warranty Claim Requirements
- Proof of purchase (Printed screenshot of email received during transaction, packing slip with warranty stamp)
- Name of client, order no, serial number of sku, address and payment method
- Copy of the Waybill showing date delivered to client's location.
** NO CHANGE OF MIND: Change of color, upgrade, downgrade.
* Warranty type (repair or replacement) will solely be based on the discretion of Cygnett Philippines Store depending on the type of unit and based on Cygnett Philippines Warranty Guidelines.
* If eligible for a warranty claim, the client/s must return the item/s in its original packaging along with complete accessories. Missing accessories (i.e. cords, chargers, manuals, etc.) will not be honored for warranty claims.
* All warranty claims are subject to Cygnett Philippines Store, proper approvals and authorization as well as replication of actual functional defect and actual verification and confirmation of defect from Service
* Please do not send your purchase back to the manufacturer.
* All sales are final.
We are happy to replace any defective item as long as it is covered by our warranty claim policies.