Privacy Policy

CYGNETT PHILIPPINES PRIVACY POLICY

  1. LEGAL FRAMEWORK

This Privacy Policy applies to personal information about individuals (customers, service providers, business partners) held by CYGNETT PHILIPPINES. (hereinafter referred to as “Cygnett” or “we”or “us”), CYGNETT PHILIPPINES, a company incorporated pursuant to the laws of Philippines, under SEC Registration Number CS201202788, and having its registered office at W1A, La Fuerza Plaza, 2241 Don Chino Roces Ave., Makati City, Philippines and/or its associated companies (collectively, the “CYGNETT Group”).

Cygnett is aware of the importance of the personal information entrusted to us before or during your course of dealing with Cygnett and recognizes that it is our responsibility to properly collect process and protect your personal data.

By providing your Personal Data to us and/or visiting or using any of the pages available on Cygnett Philippines website www.ph.cygnett.com (the “Website”), on which this Privacy Policy or a link to this Privacy Policy appears, you are deemed to have read the following policy and agree to us processing your Personal Data in accordance with the terms of this Privacy Policy.

So, please review this Privacy Policy carefully prior to visiting or using any such pages or otherwise providing any personal data. If you do not agree to our Privacy Policy, Cygnett may not be able to effectively provide you the Products or render the services you wish and you may be required to terminate the relevant operations with us and/or to stop accessing or using our Website.

If you wish to opt-out of this Privacy Policy, amend or remove any of your personal data in our possession, please refer to Article 4 for the required procedure.

  1.        COLLECTION OF PERSONAL DATA

2.1.        What is the definition of Personal Data? 

Personal data refers to data about an individual who can be identified from either that particular data, or from that data and other information which Cygnett has or is likely to have access to. Commonly collected personal data of our customers typically include, amongst other things, names, addresses, telephone numbers, e-mail addresses, identification numbers, nationalities, dates of birth and credit card information. Personal data in the Philippines is protected under Republic Act No. 10173 (the Data Privacy Act of 2012 or “DPA”) and its related subsidiary legislations.

2.2.        How will Cygnett collect your Personal Data?

Cygnett will collect your personal data in accordance with the DPA. We will notify you of the purposes for which your personal data may be collected, used, disclosed and/or processed, as well as obtain your consent for the collection, use, disclosure and/or processing of your personal data for the intended purposes, unless an exception under the law permits us to collect and process your personal data without your consent.

We collect personal data directly from you and without limitation:

(a)    When you communicate with our Cygnett Customer Service or when you communicate directly with our Cygnett teams in stores in relation to our products and/or services;

(b)   When you call our Customer Service (phone number provided on our Website “Contact us”);

(c)    When you set up an Account in our Website or through our applications by registering your details to place an Order via our Website or to subscribe to our Cygnett Membership;

(d)   When you place and Order or pay for your purchases or Cygnett subscription via our Website or through our stores;

(e)   When you use services, such as Cygnett Review, Workshop, Racket Services, etc…

(f)     When you conduct certain types of transactions such as the application for a refund;

(g)    When you purchase a bicycle in order to allow us to offer you workshop service for the maintenance of your product, and to contact you in the event of any defective components. 

(h)   When you agree to participate to a customer contest, competition,  promotion or a sports event organized by Cygnett, and as well to any survey, interview or product testing;

(i)      When you provide any feedback or complaints with regards to our Products or services to our Customer Service or directly in stores; or

Such personal data will be used by us only for the specific purpose for which it was provided by you.

In addition, certain information that is not considered personal data, as it does not allow us to identify a specific individual, may also be collected to improve our Website and other online services through our analysis of customer traffic, including through the use of cookies (clause 6). Such non-personal data may include information such as your IP address, the internet browser you use, details of your interaction with our Website, shopping habits, hobbies and your preferences.

  1.        USE AND PROCESSING OF PERSONAL DATA

3.1.        What will your Personal Data be used for? What are the purposes of collection?

Your personal data which we collect with your consent may be used, processed and/or disclosed for various purposes, depending on the circumstances for which we may/will need to process your data, including:

(a)    To communicate with you, provided that Cygnett may monitor and store details of the phone number(s) you use to make the calls. This information is used to better address your customer service needs;

(b)   To manage your purchase order and payment online, the subsequent home delivery or self-collection, as well as the eventual return of product if applicable;

(c)    To identify you as a Cygnett Member in order you may obtain the benefits of the Cygnett Family Programme (extension of period for any return, sales warranty…)

(d)   To answer to your questions, feedbacks, product reviews, enquiries or complaints in relation to our products and/or services and resolve the case maybe, any issue which may arise in connection with any dealing with us;

(e)   To facilitate your participation in, and our management of, any special event, customer contest, competition, lucky draw, when you register/subscribe for it;

(f)     To send you an invitation to form part of our consumer panel, testing product, interviews or research groups (unless you unsubscribe from receiving marketing material from Cygnett);

(g)    To contact you regarding current or new Products and/or Services offered by Cygnett (unless you unsubscribe from receiving marketing material from Cygnett);

(h)   To inform you of new features, special offers and sales promotions offered by Cygnett (unless you unsubscribe from receiving marketing material from Cygnett);

(i)     To contact you by electronic mail (email or SMS) about functionality changes to our Website;

(j)     To conduct market research or surveys, marketing analysis, customer profiling activities, analysis of customer choices, statistical and trend analysis in relation to our products and/or services; and

(k)    To improve your experience on the Website through the use of cookies. For further information on the use of cookies, please refer to Clause 6.

Cygnett will be entitled to use or disclose your personal data without your prior consent in certain situations, including, without limitation, the following:

-          The personal data is publicly available;

-          The disclosure is necessary for any purpose which is clearly in your interests, if consent for its disclosure cannot be obtained in a timely way or to respond to an emergency that threatens the life, health or safety of yourself or another individual;

-          The disclosure is necessary for any investigation or proceedings, such as to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks and to prosecute those responsible; as well as to protect and defend our intellectual property rights;

-          The disclosure is necessary to comply with a court order or other legal or regulatory requirements in the jurisdictions we operate; and

-          The disclosure is required or authorized by the DPA or by any other applicable laws and/or regulations.

3.2.        Who will process your Personal Data?

Cygnett will process your personal data itself and will keep them confidential. As a general rule, insofar as you have provided your consent or when we are otherwise legally entitled to do so, Cygnett will share your personal data with our parent company or affiliates within the Cygnett Group For more information about the Cygnett Group, please visit Cygnett Group website. 

Cygnett will not share or disclose your personal data to any individuals or third party operators, except to service providers engaged by Cygnett to perform specific services on behalf of Cygnett and for the purposes mentioned in clause 3.1 above, including the following:

-          Delivery of products that you have ordered through our Website or postal service;

-          Hosting your personal information in data centers through storage facility providers;

-          Statistical and analytical studies through web analytics tool providers, such as Google.

-          Improving advertising campaigns or promotions, marketing and business efficiencies and prospective sales;

-          Monitoring the quality of our service or Website, corporate reporting, etc…

-          Information about the products and services of business partners, but only if you have given us your prior consent to do so.

In such situations, the service providers are authorized to use your personal information only to perform the specific services entrusted by Cygnett. As part of our agreement with them, they are required to take all reasonable measures to ensure and maintain a high level of security of your personal data, adhering to similar or comparable data protection standards as the personal data protection legal framework in the Philippines.

  1.        PROTECTION AND SECURITY OF PERSONAL DATA

4.1.        How will your Personal Data be protected?

Cygnett takes every precaution and uses reasonable measures to protect your personal data. Cygnett has the necessary technical and organizational measures in place, to keep your personal data secure, and in particular, to prevent it from being disclosed to unauthorized third parties. For this purpose Cygnett takes all measures necessary to secure its computer systems.

Where personal information is entered on our Website, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) technology. We strive to protect your personal data and are constantly reviewing and enhancing our security protocols to ensure that your personal data is not subject to unnecessary risks. Nonetheless, note that no data transmission over the internet or any wireless network can be guaranteed to be completely free from intrusion by others. As a result, while we employ reasonable and appropriate security measures to protect data, we cannot guarantee the security of information transmitted to and from the Website and are not responsible for the actions of third parties that receive any such information. 

4.2.        Will your Personal Data be transferred outside of Philippines?

Primarily because we may outsource some of our data processing, your personal data may be transferred outside of the Philippines for the purposes mentioned in Clause 3. As a result, Cygnett takes every measure to ensure that this transfer takes place within the relevant legal framework, namely that such third party who is the recipient of the information is subject to a law, binding corporate rules, or binding agreement, which provides an adequate level of protection as required by the DPA. You hereby expressly consent to the transfer of your personal information outside of the Philippines. 

  1.        YOUR RIGHTS TO ACCESS AND/OR COORRECTION OF PERSONAL DATA

5.1.        What are your rights?

Cygnett undertakes to:

(a)    Treat your personal data as strictly confidential;

(b)   Take appropriate measures to ensure that your personal data is kept secure and is protected against any unauthorized or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;

(c)    Provide you with access to your personal data to view and/or update your personal details, should the need arise;

(d)   Promptly notify you if we become aware of any unauthorized use, disclosure or processing of your personal data; and

(e)   Upon your written request, return promptly or destroy any and all of your personal data in our possession or control.

You may also seek redress from the local data protection authority and seek other legal remedies under the law.

The time periods for which we keep your information may vary according to the use or purpose attached to the information. Decathlon will however not retain your personal data longer than the period for which it is originally required for, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

5.2.        How to access and/or correct your Personal Data –or to opt out? 

You have a right to access, update or remove the personal data collected and stored by Cygnett or to limit their processing and use. You may as well request to correct any error or omission in your Personal Data.

If you wish to do so, Cygnett offers you different ways:

(a)    You may contact our Data Protection Officer by:

-       Writing to the following address and sending proof of their identity: 

DATA PRIVACY OFFICER

CYGNETT PHILIPPINES

W1A, La Fuerza Plaza, 2241 Don Chino Roces Ave., Makati City, Philippines 

Or by sending an e-mail to: info@cygnettph.com 

(b)   You may also access, change and remove your personal details by clicking on “My account” on our Website.

(c)    You may also decline to receive e-mails by clicking on ‘unsubscribe’ in any marketing e-mail you receive.

If you use an email or a letter to submit your request, kindly  mention at the subject header that it is a DPA request in order to allow us to relay  your request in an efficient manner to our Data Protection officer.

  1.        USE OF COOKIES

6.1.        What are cookies?

The Website integrates the uses of cookies. A “cookie” is a small file installed on your computer that stores information about your browsing habits on our Website (which shall include, but not be limited to, language settings, connection time, pages visited and so forth). The cookies and other technologies collect non-personal data about your online activities while you are using our Website. The use of cookies, however, does not enable Cygnett to identify you.

Analytics firms are able to consult these cookies the next time you visit, to recognize repeat users, facilitate the user’s ongoing access to, and use of, the Website and track usage behavior so as to make your browsing smoother.

By using our services you consent to the use of cookies, and the collection of information by Cygnett and third parties through these cookies, as provided for in this clause 6.

For the sake of transparency, the following paragraphs are intended to give you a complete overview of the cookies used by Cygnett and to offer you a solution to allow you to make the right choice. Please note that sharing the use of your computer with others may change the personalized nature of the way cookies operate.

6.2.        What Cookies are used by the Website?

The Website integrates the use of the following cookies:

- Cookies to record the language preferences of the User or other preferences necessary to provide the service requested, and

- Flash cookies containing elements strictly necessary for a User’s media player (audio or video) to function optimally, corresponding to content requested by the User.

The Website may also use cookies for purposes of informing us of the Products and pages you may consult and or search. These cookies enable us to offer you personalized content and in particular to display advertising, when you visit our Website that relates to your interests. These cookies may be set as you wish, described more fully below.

6.3          Does the Website allow third parties to use cookies when I am browsing the Website?

The Website uses Google AnalyticsTM, a web site analysis service provided by Google Inc. Google Analytics uses cookies. The data generated by the cookies concerning your use of the Website (including Your IP address) are sent to and stored by Google on servers located in the United States. Google will use this information in order to evaluate your use of the Website, to compile reports on the Website’s activity intended for its publisher, and to provide other services relating to the Website’s activity and your use of the Internet. Google may communicate this data to third parties if legally obligated to do so, or when third parties process such data on behalf of Google, including the publisher of this Website. Google will not match your IP address to any other data held by Google.

You can deactivate the use of cookies by selecting the appropriate settings on your browser (see below). However, doing so may prevent the use of certain of this Website’s functions. By using this Website, you expressly consent to the processing of your personal Data by Google under the conditions and for the purposes described above. To consult Google’s Confidentiality Rules, click here.

6.4.        How can you exercise your options concerning cookies?

There are several ways for you to manage and/or disable cookies. You may at any time change your mind regarding the use of cookies, by going to the Help section on your browser’s toolbar. It will tell you how to reject cookies, or to display a message informing you they have been received, or how to deactivate cookies. Cookies can be deleted manually as well.

You may also choose to deactivate or delete similar cookies used by your browser’s accessory software, such as Flash cookies, by changing the parameters of the software in question, or by visiting the website of the software’s publisher.

Please note, however, that the use of cookies may be necessary to allow certain features of the Website to function properly. As such, if you disable cookies on your browser, you may not be able to use those features, and your access to our Website will be limited and not personalized. As a result, Decathlon accepts no liability for any consequences that may occur as a result of our Website’s limited functionality flowing from the inability to utilize the cookies necessary for the Website to function properly.

Your choice depending on your browser:

Each browser features a configuration process so you can manage the use of cookies. It is described in your browser’s Help menu, which will inform you as to how you may wish to exercise your options concerning the use of cookies. Some examples:

  1.        RIGHTS TO AMEND THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy at any time. If material changes are made to this Privacy Policy, they will be posted on this page and date stamped. We encourage you to review this page periodically in order for you to stay notified of any changes.

Your continued use of this Website and acceptance of our services after any changes to this Privacy Policy constitutes your consent to any such changes; to the extent such consent is not otherwise provided.